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Your Booking & Downpayment

To confirm your booking, we ask for a 20% downpayment via GCash or bank transfer. The remaining balance is paid on the day of your tour — cash to your driver, or GCash/bank transfer before we set off.

Your date is held for 24 hours while we wait for your downpayment proof. If we don't receive it within that window, the booking expires and the date opens up again — no penalty, and you're welcome to rebook anytime.

Your booking is officially confirmed once we've verified your payment and assigned your driver. You'll receive a confirmation message with everything you need.

If You Need to Cancel

We get it — plans change. Here's how we handle it, fairly for both sides:

7 or more days before your tour: You get a full refund of your downpayment, sent within 3 banking days. Nothing is lost.

Less than 7 days before your tour: Your 20% downpayment is non-refundable — by this point we've reserved your van, confirmed your driver, and turned away other bookings for your date. If you paid in full, any amount beyond the 20% downpayment is refunded.

No-show on tour day: We keep the transport portion — the vehicle and driver we reserved and committed for you — and refund any entrance fees, boat, or activity charges that weren't used. At minimum, the 20% downpayment is non-refundable.

To cancel or move your date, just message us on WhatsApp or Messenger with your booking reference.

If We Need to Cancel

If Wander Cebu has to cancel your booking for any reason on our side (vehicle issue, driver emergency), you choose:

• A full refund of your downpayment, sent within 3 banking days, or
• A free rebooking to any available date, with priority scheduling.

Your plans matter to us. If we're the reason they change, we make it right — no questions, no fine print.

Weather & Safety Cancellations

Some of our tours depend on the sea and the sky. If a tour can't safely run due to weather — a storm signal, rough seas at Oslob or Moalboal, or a local government suspension — we'll contact you as early as possible, and you choose:

• Rebook free to any available date, or
• Receive a full refund of your downpayment.

Safety decisions are made by us together with local operators and coast guard advisories, and they're final. We will never run a tour we don't believe is safe for you.

Your Safety, Activities & Insurance

Your safety matters to us, and we only run trips we believe are safe. A few important things to know:

• Some experiences — canyoneering, island and boat trips, whale watching, waterfalls, and swimming — are run by independent local operators and guides. You take part in these at your own risk, and we ask that you follow your guide's safety instructions at all times.
• We do not provide travel or accident insurance. We strongly recommend you arrange your own travel/accident insurance before your trip — it's inexpensive and gives real peace of mind.
• To the extent allowed by law, Wander Cebu is not liable for injury, illness, accident, or loss that occurs during third-party activities or that is beyond our reasonable control.
• Please tell us in advance of any medical condition, and make sure everyone in your group is comfortable with the activities booked (for example, swimming ability for water activities).

Riding With Us — Your Driver & the Vehicle

• Your driver may adjust the route or the order of stops for safety, traffic, or timing — always with your itinerary in mind.
• Seatbelts are required, the number of passengers can't exceed your booking, and minors must be accompanied by a responsible adult. (Child seats aren't provided — you're welcome to bring your own.)
• Please, no smoking, alcohol, or illegal substances in the vehicle — it keeps your driver safe and the ride comfortable for the next guests.
• Kindly treat your driver and the vehicle with respect. If a guest is intoxicated, abusive, or puts the driver or group at risk, we may end the trip early without a refund.
• Your group is responsible for any damage or heavy soiling to the vehicle — a cleaning or repair fee may apply (for example, for spills or sickness).
• Please keep your valuables with you. We're not responsible for personal belongings that are lost, damaged, or left behind in the vehicle or during activities.

Site Closures & Itinerary Adjustments

A few attractions have scheduled closures (for example, Tumalog Falls closes every 2nd Wednesday, and Sumilon Sandbar every 3rd Wednesday of the month). If your chosen date is affected, we'll tell you before you book, and your itinerary is adjusted — your price stays the same or is adjusted fairly if a paid entrance is skipped.

When Things Are Beyond Our Control

Sometimes events outside anyone's control — typhoons and storms, road closures or landslides, government suspensions, health emergencies or quarantines, or supplier and power outages — make a trip impossible or unsafe. If that happens, we'll work with you to rebook to another date or refund what we can, minus any third-party costs already paid on your behalf that we're unable to recover.

Changes to Your Group Size

Group size affects your per-person rate. If your headcount changes, message us at least 3 days before your tour and we'll re-quote you at the correct tier. Increases on tour day are welcome when the van has space — the difference is simply added to your balance. Please note that decreases in group size on the tour day won't lower your price, as we've already assigned a vehicle sized for your original group.

Your Privacy

We only collect what we need to handle your booking — your name, mobile number, and payment proof. We use it to confirm your trip and to reach you about it, and we don't sell or share it with anyone else, in line with the Philippine Data Privacy Act.

The Legal Bit

These terms are governed by the laws of the Philippines, and any dispute will be handled in the appropriate courts of Cebu. If any part of these terms turns out to be unenforceable, the rest still applies.

The Small Print, Kept Small

• All prices are in Philippine Pesos and all-inclusive as itemized on your quote: entrance fees, boat, rentals, vehicle, driver, and fuel. Accommodation and airfare are not included.
• Optional add-ons paid to third-party operators at cost (like canyoneering) follow the operator's own refund rules.
• Please be ready at your pickup point on time — waiting beyond 30 minutes may shorten your itinerary, as some sites close on fixed schedules.
• We don't provide child seats or carriers. For your family's safety and comfort, you're welcome to bring your own.
• By checking the box and submitting your booking, you confirm you've read and agreed to these terms.

Questions about any of this? Message us anytime — a real person answers.

Wander Cebu Travel and Transport Services · wandercebu.com · 0918 577 2339