Booking Terms & Conditions

Your Booking & Downpayment

To confirm your booking, we ask for a 20% downpayment via GCash or bank transfer. The remaining balance is paid on the day of your tour — cash to your driver, or GCash/bank transfer before we set off.

Your date is held for 24 hours while we wait for your downpayment proof. If we don't receive it within that window, the booking expires and the date opens up again — no penalty, and you're welcome to rebook anytime.

Your booking is officially confirmed once we've verified your payment and assigned your driver. You'll receive a confirmation message with everything you need.

If You Need to Cancel

We get it — plans change. Here's how we handle it, fairly for both sides:

7 or more days before your tour: Your downpayment is fully converted into booking credit. Use it for any new date within 6 months — same tour or a different one. Nothing is lost.

Less than 7 days before your tour: Your downpayment is non-refundable. By this point we've reserved your van, confirmed your driver, and turned away other bookings for your date. We hope you'll understand.

No-show on tour day: Treated the same as a late cancellation — the downpayment is forfeited.

To cancel or move your date, just message us on WhatsApp or Messenger with your booking reference.

If We Need to Cancel

If Wander Cebu has to cancel your booking for any reason on our side (vehicle issue, driver emergency), you choose:

• A full refund of your downpayment, sent within 3 banking days, or
• A free rebooking to any available date, with priority scheduling.

Your plans matter to us. If we're the reason they change, we make it right — no questions, no fine print.

Weather & Safety Cancellations

Some of our tours depend on the sea and the sky. If a tour can't safely run due to weather — a storm signal, rough seas at Oslob or Moalboal, or a local government suspension — we'll contact you as early as possible, and you choose:

• Rebook free to any available date, or
• Receive a full refund of your downpayment.

Safety decisions are made by us together with local operators and coast guard advisories, and they're final. We will never run a tour we don't believe is safe for you.

Site Closures & Itinerary Adjustments

A few attractions have scheduled closures (for example, Tumalog Falls closes every 2nd Wednesday, and Sumilon Sandbar every 3rd Wednesday of the month). If your chosen date is affected, we'll tell you before you book, and your itinerary is adjusted — your price stays the same or is adjusted fairly if a paid entrance is skipped.

Changes to Your Group Size

Group size affects your per-person rate. If your headcount changes, message us at least 3 days before your tour and we'll re-quote you at the correct tier. Increases on tour day are welcome when the van has space — the difference is simply added to your balance. Please note that decreases in group size on the tour day won't lower your price, as we've already assigned a vehicle sized for your original group.

The Small Print, Kept Small

• All prices are in Philippine Pesos and all-inclusive as itemized on your quote: entrance fees, boat, rentals, vehicle, driver, and fuel. Accommodation and airfare are not included.
• Optional add-ons paid to third-party operators at cost (like canyoneering) follow the operator's own refund rules.
• Please be ready at your pickup point on time — waiting beyond 30 minutes may shorten your itinerary, as some sites close on fixed schedules.
• We don't provide child seats or carriers. For your family's safety and comfort, you're welcome to bring your own.
• By checking the box and submitting your booking, you confirm you've read and agreed to these terms.

Questions about any of this? Message us anytime — a real person answers.

Wander Cebu Travel and Transport Services · wandercebu.com · 0918 577 2339